Hosting & the Guest Experience

Training · Deck 04

Hosting & the guest experience

The host is what guests remember. Here’s how we run a room.

Turn it on

• The top hosts know how to bring the energy, and keep it up for the whole shift.
• Go up to groups and invite them in.
• As many photos as possible.
• Encourage, help with posing, celebrate the result.
• Say the countdown out loud, the same way every time, and point.

It’s a mini photo shoot, not three clicks.

The magic is the full experience. Guests love it because they get the portrait studio treatment.

Set expectations out loud

• “This takes about 30 seconds.” Silence makes people wonder.
• “Come back and take as many as you want.”
• Tell people printing is there and they should get prints.
• Pricing or availability questions: point them to mammothparty.com, or take their details for the booking team.

Dress code

• We dress like we’re attending the event. Hair, makeup, clothes.
• Weddings: black tie unless told otherwise. Shiny shoes and bow ties.
• Black tie for guys: velvet jacket, white shirt, bow tie, black dress shoes, and properly fitting clothes.
• Corporate: ask.
• Casual and outdoor events: one step above the guests. Clean dark jeans or chinos, a collared shirt or a nice top, clean shoes. No shorts, no logos, no athletic wear. Confirm with the client before the event.
• Drop-offs and setups: dress like you belong. All black to blend with event staff, or dressed like a guest. Never a hoodie at a black-tie event.
• Arriving before guests? All black is good. If guests will be there, come dressed. You can switch shoes once you’re done setting up.

Timing

• Plan for traffic and load-in. Downtown parking can eat 30 minutes.
• Being set up 10 minutes late is unacceptable.
• Don’t arrive hours early and hang around awkwardly.
• Only eat the vendor meal if you were told you have one.
• Roll with the event’s timeline. Same team.

Never

• Never complain in front of anyone at an event.
• Never join vendor rants.
• Never let a dirty screen or a dangling cable slide.
• Never leave without verifying uploads.

We protect our team at all costs.

If a guest is inappropriate, tell your lead and the planner right away. If it isn’t handled, we leave.

Earn it

• Get a shoutout by name in a Google review and you earn $50.
• The hosts we have are the hosts we attract more of. Be the one we want more of.

What great hosting looks like

Mic’d-up behind-the-scenes of a real host running a real room.